Customer Support InformationProduct Inquiries and Service Numbers |
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| Fax (Domestic) |
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+44 871 256 2256 (Europe) |
| Fax (International) |
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+1 646 403 3549 (North & South America) |
| Toll Free Fax |
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+1 888 489 2409 (International) |
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International Fax Numbers |
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| (For specific country, please refer to listing below). MONEYFOREX could receive fax from the fax numbers below. Please dial as you are faxing to the country listed. |
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| Argentina (Buenos Aires) |
54 11 4032 0098 |
| Australia (Sydney) |
61 294 750 109 |
| Chile (Santiago) |
56 229 975 39 |
| Colombia (Bogotá) |
57 162 830 28 |
| Germany (Frankfurt) |
49 692 557 7143 |
| France (Paris) |
33 1 5301 6751 |
| Israel (Tel Aviv) |
972 3 7617015 |
| Japan (Tokyo) |
81 344 964 104 |
| Mexico (Mexico City) |
52 55 1084 2894 |
| New Zealand (Auckland) |
64 935 314 93 |
| Philippine (Metro Manila) |
63 2 857 2036 |
| Singapore |
65 6491 5118 |
| Switzerland (Zurich) |
41 1 274 27 70 |
| North & South America |
1 646 403 3549 |
| European Communities |
44 871 256 2256 |
| Intl' Toll Free Fax |
1 888 489 2409 |
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| E-mail Support: |
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| General Inquiry |
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| Sales |
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| Trading |
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| Technical Support |
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| Administration |
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| Introducing Broker |
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Correspondent Address:
MONEYFOREX FINANCIAL LTD.
2nd Floor 145-157 St. John Street
London EC1V 4PY
United Kingdom |
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Billing Provided by:
Longtail Limited
Miriam House, Suite #3977
P. O. Box 450
#5 Losack Road
Basseterre
St. Kitts
Eastern Caribbean
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Dealing Desk |
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When is it appropriate to call the dealing desk?
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All MONEYFOREX traders are encouraged to call the dealing desk under the following conditions:
- No immediate access to the Internet
- Trader fails to receive a confirmation on an order placed online
- Internet failure or failure to connect to the MONEYFOREX server
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For any other inquiries that are not trade related please call MONEYFOREX's customer support staff, which is available 24-hours a day to assist you at +44 845 052 1165
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What if the trade was executed incorrectly?
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| If you believe that a trade was executed incorrectly please contact the dealing desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and when necessary an adjustment will be made in a timely manner. |
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Trading Etiquette |
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To Place a Trade or an Order Via the telephone:
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- Trader/Client:When calling the dealing desk, the trader should specify whether the account is a standard forex account or a mini forex account.
- Dealer:"Can I have your account number, please?" Trader: "My account number is 55555."
- Dealer:"Can I have the name on this account, please?" (The dealer asks this question in order to verify that the caller is indeed the account holder and for security reason.)
- Trader:"Please give me a price on USD/JPY for 5 lots." Dealer: Will make a 2-way price, "103.60-65."
- Trader:Will either say "Buy 5" "Sell 5" or "Off" or "No trade." Dealer: Will confirm "At 103.60, you sold 5 lots of USD/JPY," "At 103.65, you bought 5 lots of USD/JPY," or "Off" or "No trade.", thank you."
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Traders CANNOT hold the quoted price, as it is only good for 3 to 5 seconds depending on market volatility. In the event the trader holds the price, the dealer reserves the right to change the price by saying either "change," "price change," "off," or "your risk."
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Dealer: Will confirm to trader ANY order that is placed during the course of the conversation.
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| Note : The dealing desk is strictly for making forex deal and NOT for inquiry. Traders/Clients should not call the dealing desk for non-trading related purposes. For 24 hours live operator, please call +44 845 052 1165 or email
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