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Customer Support Information

Product Inquiries and Service Numbers
Fax (Domestic)  :  +44 871 256 2256 (Europe)
Fax (International)  :  +1 646 403 3549 (North & South America)
Toll Free Fax  :  +1 888 489 2409 (International)

International Fax Numbers

(For specific country, please refer to listing below). MONEYFOREX could receive fax from the fax numbers below. Please dial as you are faxing to the country listed.
Argentina (Buenos Aires) 54 11 4032 0098
Australia (Sydney) 61 294 750 109
Chile (Santiago) 56 229 975 39
Colombia (Bogotá) 57 162 830 28
Germany (Frankfurt) 49 692 557 7143
France (Paris) 33 1 5301 6751
Israel (Tel Aviv) 972 3 7617015
Japan (Tokyo) 81 344 964 104
Mexico (Mexico City) 52 55 1084 2894
New Zealand (Auckland) 64 935 314 93
Philippine (Metro Manila) 63 2 857 2036
Singapore 65 6491 5118
Switzerland (Zurich) 41 1 274 27 70
North & South America 1 646 403 3549
European Communities 44 871 256 2256
Intl' Toll Free Fax 1 888 489 2409
E-mail Support:
General Inquiry  : 
Sales  : 
Trading  : 
Technical Support  : 
Administration  : 
Introducing Broker  : 
Correspondent Address:

MONEYFOREX FINANCIAL LTD.
2nd Floor 145-157 St. John Street
London EC1V 4PY
United Kingdom
Billing Provided by:

Longtail Limited
Miriam House, Suite #3977
P. O. Box 450
#5 Losack Road
Basseterre
St. Kitts
Eastern Caribbean
  

Dealing Desk

When is it appropriate to call the dealing desk?
All MONEYFOREX traders are encouraged to call the dealing desk under the following conditions:
  • No immediate access to the Internet
  • Trader fails to receive a confirmation on an order placed online
  • Internet failure or failure to connect to the MONEYFOREX server
For any other inquiries that are not trade related please call MONEYFOREX's customer support staff, which is available 24-hours a day to assist you at +44 845 052 1165

What if the trade was executed incorrectly?
If you believe that a trade was executed incorrectly please contact the dealing desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and when necessary an adjustment will be made in a timely manner.

Trading Etiquette

To Place a Trade or an Order Via the telephone:

  1. Trader/Client:When calling the dealing desk, the trader should specify whether the account is a standard forex account or a mini forex account.

  2. Dealer:"Can I have your account number, please?" Trader: "My account number is 55555."

  3. Dealer:"Can I have the name on this account, please?" (The dealer asks this question in order to verify that the caller is indeed the account holder and for security reason.)

  4. Trader:"Please give me a price on USD/JPY for 5 lots." Dealer: Will make a 2-way price, "103.60-65."

  5. Trader:Will either say "Buy 5" "Sell 5" or "Off" or "No trade." Dealer: Will confirm "At 103.60, you sold 5 lots of USD/JPY," "At 103.65, you bought 5 lots of USD/JPY," or "Off" or "No trade.", thank you."
Traders CANNOT hold the quoted price, as it is only good for 3 to 5 seconds depending on market volatility. In the event the trader holds the price, the dealer reserves the right to change the price by saying either "change," "price change," "off," or "your risk."

Dealer: Will confirm to trader ANY order that is placed during the course of the conversation.

Note : The dealing desk is strictly for making forex deal and NOT for inquiry. Traders/Clients should not call the dealing desk for non-trading related purposes. For 24 hours live operator, please call +44 845 052 1165 or email .
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